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Well known in the road transport sector in Belgium, Engelbosch has now been working with Dashdoc for a year! We went to collect the testimonial of this renowned haulier, with Floris Servranckx, head of planning and operations within the company. How has the Dashdoc TMS been a game changer for Engelbosch’s operations?
Company Overview: Engelbosch
Years of experience in road freight transport
Firmly established in Tienen, Belgium, one hour from Antwerp, Engelbosch has been rooted in the transport industry for over thirty years now. The company offers a wide range of services, providing semi-trailers, bulk trailers and tipper trailers to better meet all customer needs.
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Number of trucks: 45
Number of employees: 50
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Introduction of our witness, Floris
Floris Servranckx has been working at Engelbosch for five years. He manages the daily planning and operations of Engelbosch's drivers: organizing schedules, checking resources, communicating with drivers, monitoring transport, and preparing pre-invoicing are his priorities.
Why adopt the Dashdoc TMS?
How Engelbosch operated before... and the targeted need for a new tool
When Floris joined Engelbosch in 2018, the company relied on Excel spreadsheets for its planning, creating weekly overviews.
But Engelbosch has evolved a lot over the course of a few years:
expansion of the fleet;
increase in storage activity.
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When the company went from thirty to forty-five trucks and from one to four warehouses, it faced difficulties in responding quickly to customer requests, especially those scheduled for the end of the month or later.
In other words, response times became longer and the risk of losing customers increased.
The arrival of Dashdoc TMS
Quick training and onboarding
Following the implementation of Dashdoc, the office staff were able to start using the platform only two hours after the training session!
All the questions that arose during the onboarding process were easily handled by the onboarding manager.
For me, Dashdoc is one of the best software programs I've ever worked with.
Increased visibility on scheduling
The integration of Dashdoc into Engelbosch's operations has brought significant improvements and increased visibility on transport status.
The main advantages of the Dashdoc platform are its smoothness and speed of implementation.
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Acceleration of the billing process
With Dashdoc, Floris also noticed an acceleration in billing processes.
In practice:
Instead of a delay of 4 weeks, the team is now able to close in 2 weeks;
5 hours saved per week in scheduling.
Floris ensures that resources are now allocated much more efficiently.
This efficiency allows us to manage our operations more effectively and dedicate more time to our customers.
Supporting overall growth
In addition to efficiently handling customer responses, Floris has leveraged the time saved to turn to additional clients.
By offering better visibility on long-term planning, the platform has enabled us to respond more quickly to customer requests.
Visibility on scheduling has a lasting impact and improves relationships with customers.
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The advantages of the TMS as seen by Engelbosch
Since Floris uses the tool every day of the week, it goes without saying that he quickly formed an opinion about his favorite features.
The customer portal is a real asset
Customers now have access to documents, photos, and perfect tracking of their orders from start to finish. Thanks to Dashdoc, our customers can precisely track truck arrival times, allowing them to efficiently prepare their loading and unloading operations.
This mutual understanding between Engelbosch and its customers has made it possible toeliminate waiting times and increase productivity for both parties.
A mobile app that drivers love
The transition to Dashdoc was not limited to office staff; drivers also had to adapt to the new system. However, the integration manager went the extra mile by offering training to the drivers.
Thanks to Dashdoc's excellent service and user-friendliness, the drivers smoothly switched from paper to digital workflows. While they had a few initial questions, the planning team was able to answer them easily by exploring the platform together.
Connection with their billing tool, the shipper platform, and telematics
The integrations offered by Dashdoc, such as billing with Billit and connection with Transporeon for direct order integration, have proven very beneficial for Engelbosch.
Additionally, integration with Mapon for tracking purposes allows Engelbosch to have precise information on exact arrival times, enabling efficient monitoring.
The eCMR service and elimination of paper
Floris acknowledges that Dashdoc has revolutionized the way Engelbosch operates.
Our drivers can now use the Dashdoc app to create and manage transports directly, removing the need for paper CMRs. Previously, we only learned the details of a transport a few days later, but with Dashdoc I can now access real-time updates on transport activities.
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To conclude…
With hindsight, Transport Engelbosch has noticed numerous advantages following the integration of the Dashdoc TMS, and has especially improved its visibility over scheduling and its speed of execution for invoicing.
It has strengthened the efficiency of our planning, accelerated our invoicing processes, improved our customer service, and provided real-time information for better decision-making.