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Christophe Perron oversees the transportation department at Stradal, the French subsidiary of CRH, a multinational building materials group. The company has 600 employees and manufactures precast concrete products for urban infrastructure, such as utility poles, substation enclosures, pipes, and telecom vaults, across 22 production sites in France. Stradal is growing fast and recently acquired 5 to 6 new sites. Its 4-person transportation team mainly delivers to construction companies and building materials distributors, and Stradal books an average of 1,500 trucks a month.
The Challenge: Time-Consuming Manual Work
Before Dashdoc, Stradal’s transportation team was buried in manual tasks:
We didn’t get any information back. We didn’t get the signed delivery receipts back, and for us, those matter more than the bill of lading. All communication about transportation orders, with drivers and with customers, was done by email and by hand.
The process was tedious. The team printed orders as PDFs from their Dynamics 365 ERP, entered the information by hand, and sent each one in a separate email. With no schedule view or real-time tracking, they sometimes had to call the driver to find out where the freight had been dropped off.
We lost time on every single transportation order, and each coordinator handles 15 to 20 orders a day.
Dashdoc integrates with your existing tools, including Dynamics 365 ERP.
Implementing the TMS: Simplicity from Day One
Christophe Perron chose Dashdoc as his TMS for two main reasons: delivery tracking and the mobile app.
Being able to take a photo of the freight, with the GPS location saved in Dashdoc, was absolutely essential for us.
The intuitive interface won over Christophe and his team right away:
Dashdoc’s interface is extremely intuitive and really simple. Today, anyone can master it without months of training.
And Today? Stradal Regains Efficiency and Peace of Mind
The change was immediate:
Dashdoc has made us much faster at processing orders and made communication with carriers so much simpler. We send the order through Dashdoc, the carriers receive it and confirm it on the customer portal, and we know where things stand at every step.
As a shipper, Stradal works with carriers to move its freight. Adopting a TMS has saved Christophe’s team valuable time:
We’ve saved a lot of time sending out orders. Now we fill in a few details, and the email goes to the carrier automatically. It’s so much faster than what we did before.
With shipment tracking and information sharing through the TMS, especially the customer portal, Stradal has improved customer satisfaction.
Our customers told us it’s great! The geotagged photos help them find their materials when they arrive on the job site.
Like Stradal, transform how you work with your carriers. See how Dashdoc supports shippers through this change.
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