Your Questions About Dashdoc.
From TMS features and AI to implementation and ROI, find answers to the most frequently asked questions about Dashdoc.
Understanding Dashdoc
Dashdoc is a cloud-based transportation management system (TMS) designed for carriers, shippers, and freight brokers. It lets you manage your transportation operations, from planning and real-time tracking to document management and billing. More than 2,000 companies trust Dashdoc to digitize and automate their freight operations.
An ERP manages a wide range of business functions, such as accounting, HR, and billing. Dashdoc is a transportation management system (TMS) purpose-built for freight operations, with specialized features like eBOL, real-time tracking, AI-powered invoice checking, and emissions reporting. While some ERPs offer transportation modules, Dashdoc provides dedicated tools for managing freight operations. Both systems are complementary and can be connected via API.
Dashdoc is available in the United States and across Europe (France, Spain, Belgium, the Netherlands and more). In the U.S., our Boston-based team supports carriers, shippers, and freight brokers nationwide. The driver mobile app is available in more than 17 languages, including English and Spanish.
The Key
Features
On Dashdoc, the electronic bill of lading (eBOL) replaces the paper BOL from pickup to delivery. Drivers access load details through the mobile app, collect signatures at pickup and delivery, and attach photos or report exceptions. The document is immediately available to the carrier, shipper, and consignee. Dashdoc eBOLs meet U.S. electronic record and signature requirements.
Yes. Dashdoc provides real-time delivery tracking through updates from the driver's mobile app. Carriers and shippers can monitor shipment status at every stage (loading, in transit, delivered), with timestamps and reports of exceptions or damage. This visibility helps teams identify delays early and proactively keep customers informed.
Dashdoc provides intuitive planning and dispatching tools that let operations teams create, schedule, and assign loads in just a few clicks. Orders can be entered manually, imported from an ERP via API, or created automatically from documents using AI. Carrier management tools also let you manage loads assigned to outside carriers from the same interface.
Yes. Dashdoc has a dedicated brokerage module that lets you assign loads to partner carriers in just a few clicks, track your margins, communicate with carriers, and access real-time shipment updates. Past shipment details and carrier rates are easily accessible to help you negotiate more effectively.
Dashdoc streamlines billing from shipment completion to invoice generation. Once a shipment is completed and verified, an invoice can be generated automatically using shipment data. For shippers, Dashdoc also helps review and approve carrier invoices, using AI to match invoices with the corresponding shipments.
Yes. The Dashdoc mobile app is available on iOS (App Store) and Android (Google Play). Designed for drivers, it lets them receive load assignments, complete and sign eBOLs, capture photos of shipping documents, and report pickup and delivery updates in real time. The app is available in more than 17 languages.
Yes. Dashdoc offers an API to connect the TMS to your ERP and other business tools. For example, you can import transportation orders directly from your ERP into Dashdoc without manual data entry. Dashdoc also offers integrations with telematics systems, accounting software, and load boards.
Artificial
Intelligence
Dashdoc's artificial intelligence is built into several features of the TMS. It notably makes it possible to create transport orders automatically from documents (emails, PDFs), to read and interpret scale tickets to detect weight discrepancies, and to check carrier invoices by automatically matching documents. The goal is to reduce manual tasks and save operations teams time every day.
With the AI-assisted invoice checking feature, all you have to do is import the PDF of the invoice issued by the carrier. Dashdoc automatically detects the brokered shipments concerned and matches them with the invoice to identify any discrepancies. This feature considerably reduces the time spent on invoice checking and limits the risk of errors or overbilling.
Yes. Dashdoc has developed intelligent reading of scale tickets using artificial intelligence. When the driver photographs the scale ticket in the mobile app, Dashdoc automatically compares the weight they entered with the weight detected on the document. If there is a discrepancy, the shipment is flagged with a "weight to check" badge, letting teams deal with anomalies quickly without having to check every shipment manually.
Comparison
and Choice
An ERP is a general-purpose tool: its transport module is often too limited for the needs of the field. Dashdoc is 100% specialized in transport and offers features an ERP does not cover natively: eBOL, real-time tracking, AI-powered invoice checking, and carbon footprint calculation. The two tools are complementary and connect via API.
Dashdoc stands out on four key points. First, its connectivity: carriers, shippers, drivers, and partners all work on the same platform, with the same level of real-time information. Second, its intuitiveness: designed by transport professionals, it is picked up quickly without lengthy training. Third, its collaborative approach: every stakeholder in a shipment can access the platform. Finally, its integration of AI to automate document processing and invoice checking.
Excel means manual re-entry, risks of errors, and no real-time tracking. With Dashdoc, transport orders are created and tracked automatically, documents are accessible in one click, and invoicing can be launched from the day after delivery. The result: management costs drop by up to two-thirds.
Implementation
and Support
Getting started with Dashdoc is quick thanks to an intuitive interface designed for transport professionals. Initial training is provided by the Dashdoc teams and gets you operational in a few days. Full deployment, including the ERP connection and the integration of partner carriers, varies with the complexity of the project but is generally completed in a few weeks, with dedicated support from a project manager.
Yes. Dashdoc supports its customers at every step: initial training on the software, regular follow-up with monthly business reviews, and access to a responsive support team. For specific development projects, customers can work directly with Dashdoc's product teams to adapt the solution to their particular needs. This support makes it possible to co-build a tool that evolves with the company's needs.
ROI
and Benefits
Time savings are measurable at several levels. The eBOL saves an average of 8 minutes per completed shipment. Automatic reading of scale tickets and AI-powered invoice checking eliminate hours of manual checking every week. Automatic reporting of statuses and documents removes the need to chase carriers by phone. Overall, Dashdoc cuts transportation management costs by up to two-thirds.
Yes. By automating order creation, document verification, billing, and tracking, Dashdoc significantly reduces manual administrative work. Faster billing with eBOLs can shorten your billing cycle by up to 5 days, improving cash flow. Dashboards also help you analyze costs by carrier and make more informed freight procurement decisions.
Thanks to real-time tracking, transport teams anticipate delays and inform customers before they even get in touch. This shift in posture, from reactive to proactive, directly improves customer satisfaction. No more customers calling to find out where their truck is: you are the one who calls first.
Regulations
and Sustainability
What is an eBOL and why replace the paper bill of lading?
The eBOL (electronic bill of lading) is the digital version of the bill of lading, the document that serves as receipt of goods and contract of carriage for every shipment. Electronic records and signatures are legally recognized in the United States. Switching to the eBOL eliminates the delays linked to returning paper documents, reduces the risk of loss, speeds up invoicing, and cuts printing and physical archiving.
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