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DHL Supply Chain moved its dock appointment scheduling to Dashdoc Flow. Its daily operations now run more efficiently, with 2 hours saved every day.
Badr Sbai El Idrissi is Operations Manager at DHL Supply Chain, the DHL Group’s logistics division specializing in warehousing. He oversees several operations in the Lyon area that serve manufacturing and e-commerce customers. DHL Supply Chain has close to 30 sites in France and does more than store goods: it builds tailored solutions that add real value for its customers.
The Challenge: Adapting Operations to Peak Season
Before 2023, carrier appointments were mostly scheduled in shared Excel spreadsheets. That approach quickly reached its limits, especially during busy periods.
In the air conditioning and heat pump sector, demand is highly seasonal and peaks from February to mid-August. During those months, one full-time employee did nothing but update spreadsheets, send information back to freight forwarders, and check that the data was consistent.
We didn’t have the flexibility to adjust our staffing.
The result was limited visibility, a risk of missed appointments, and valuable time spent on admin work instead of other priorities.
The Solution: A Tool Built Together with Dashdoc
In late 2023, DHL Supply Chain issued an RFP to digitize appointment scheduling. Dashdoc stood out because it listened and could customize the tool.
What we liked about Dashdoc was that we could help the tool evolve and customize it. They needed our logistics expertise, and we needed their technical expertise.
Badr and his teams worked with Dashdoc for several months to develop a solution that fit their needs. They wanted a tool that was simple, visual, and intuitive.
Dashdoc listened to us. We weren’t easy to work with. We were demanding, but we have demanding customers.
The result is a scheduling tool that lets freight forwarders book appointments on their own and gives visibility to everyone involved: DHL, carriers, and the end customer. It also stands out for its ease of use.
Where Dashdoc really stands out is ease of use. There aren’t a lot of complicated options. It’s clear and simple.
Shared Visibility, Greater Efficiency: How DHL Supply Chain’s Bet Paid Off
Excel is now completely gone. The admin team saves about 2 hours a day and spends that time on higher-value work such as transportation follow-up, customer relations, and building new skills.
Our admin person can’t do without it anymore. We can see several weeks ahead, so we work with much more peace of mind.
It’s a complete change in approach. DHL Supply Chain can now plan its operations much further ahead:
We’re no longer just reacting to demand. We’re proactive, and we try to size our resources as accurately as possible.
End customers benefit too. They can view receiving schedules in real time, plan quality inspections in advance, and schedule visits from their technicians.
Overall, the customer is happy that we can provide digital tools. They expect a lot from us when it comes to digitalization.
Badr sums up the tool in one word: “Efficient.”
Move from Excel to efficiency. Modernize your dock appointment scheduling with Dashdoc Flow and make day-to-day operations calmer and more productive.
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