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See how Groupe Chaignaud unified the management of its 4 trucking companies with Dashdoc and was up and running in 3 weeks.
Based in Saint-Médard, in the Charente region, Groupe Chaignaud is a well-established road freight carrier. It covers a wide range of services, including walking floor, curtainside, flatbed, container, and food-grade tanker transportation, lumber and wood products hauling, and warehousing.
As part of its growth strategy, Groupe Chaignaud acquired three trucking companies between 2017 and 2019. The last of these acquisitions was Transports Chiché, based in Reignac, in the Gironde region.
Today, Groupe Chaignaud has close to 70 employees across its two sites and offers its customers transportation and logistics solutions tailored to their needs.
In 2025, Chloé Chaignaud, Executive Assistant at Transports Chiché, and Thallia Rochard, who handles driver management and billing for STGC and STLC, adopted Dashdoc to unify how they manage their operations.
Visually, it’s incredibly easy to use. Everything is intuitive. Chloé Chaignaud
The Challenge: An Electronic Consignment Note That Didn’t Deliver
Before Dashdoc, the group’s companies didn’t use the same tools. Some still ran their loads on paper consignment notes. Others already had an electronic consignment note, but it wasn’t reliable: the system went down often, customers didn’t receive their documents, and drivers had to switch back to paper whenever a transmission failed.
On top of that, coordination was difficult. Each company used its own system, so it was hard for one team to take over from another, even for a short time.
Won Over by How Intuitive Dashdoc Is
The interface is what tipped the scales. Compared with tools they found basic, Chloé and Thallia discovered modern, visual software designed to be picked up without heavy training. Dashdoc’s reputation for electronic consignment notes gave them confidence that going fully digital would be reliable.
Moving from a one-time license to a monthly subscription took some getting used to. It was a quick adjustment, and what the platform brought to their daily work more than made up for it.
Multi-Site Rollout: Up and Running in 3 Weeks
Dashdoc was rolled out in phases. STC, STGC, and STLC, based in Saint-Médard, adopted it first, and Transports Chiché in Reignac joined the project in September 2025. Camille, a Dashdoc project manager, ran the training on site so the teams could get up to speed quickly.
Dispatch adopted the platform almost immediately. Billing took a little longer while the team got used to the new processes. Even so, the Saint-Médard site was fully operational in just six weeks, and the Reignac site in three. Chloé Chaignaud helped make this fast ramp-up possible: she drew on what the STC, STGC, and STLC teams had already learned to support her colleagues and answer their first questions.
Whenever we have a question, we use the Dashdoc support chat, and they respond very quickly. We contact support regularly, and fast answers make a real difference in our day-to-day work.
Drivers, the First to Benefit from Going Digital
Drivers picked up the app especially fast. Some were hesitant about going digital at first, but the app’s simplicity and efficiency quickly won them over. Feedback today is very positive: drivers value the time they save and how easy Dashdoc is to use every day.
Gate codes and GPS locations are sent to drivers directly in the app instead of by text message. Information and assignments can be updated in real time, which prevents errors at customer pickups where the exact meeting point isn’t always known in advance. On food-grade tanker runs in particular, drivers can now create their own assignments directly in the app without waiting for a dispatcher. This autonomy makes it easier to pass information between the field and the office and cuts down on daily admin back-and-forth.
Results: A Unified Group, from Dispatch to Customers
Beyond ease of use, Dashdoc brought the whole group together by aligning how the companies work and making communication easier between sites, dispatchers, drivers, and customers.
For direct billing, Transports Chiché cut processing time by three days. In dispatch, duplicating assignments lets the team set up recurring routes in a few clicks instead of re-entering every order.
“Some of our customers now have access to the Dashdoc customer portal, so they can create their own routes. The assignments are then sent to us automatically, which saves our teams a lot of time. Customers also get real-time tracking on their orders, so they have better visibility into how their shipments are progressing.” Chloé Chaignaud
The benefits are felt across the group, too. A dispatcher can now manage drivers from another group company directly, without going through anyone else.
“If anyone is out sick tomorrow, we’re all working in the same software. Everyone can do everyone else’s job and access everyone’s data.” Chloé Chaignaud
A Platform That Grows with the Group
Chloé Chaignaud and Thallia Rochard recommend Dashdoc to fellow carriers because it is easy to use, accessible, and intuitive.
“It’s a really pleasant tool to work with every day, from anywhere.” Thallia Rochard
Like Groupe Chaignaud, unify the management of all your sites and give your teams a platform they actually use every day.
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