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Veolia shares how Dashdoc TMS transformed its logistics with full visibility, dashboards, and time saved across operations.
Veolia manages the logistics of recyclable materials (paper, cardboard, plastic, scrap metal, wood, and solid recovered fuel) for Veolia Recyclage & Valorisation France. A 25-person team led by Laurie Dumortier, Logistics Manager, coordinates road, multimodal, and international freight from France to Europe and Asia. With more than 200 contracted carriers, around 60 sorting centers in France, and several hundred suppliers and customers, the operation is complex and demanding.
“The Transportation Black Box”: The Limits of a General-Purpose ERP for Logistics
Before Dashdoc, Veolia used an industry ERP with a very limited transportation module.
Once we sent out a transportation order, it was a bit of a black box.
Laurie Dumortier
The team couldn’t track statuses in real time or know whether a load was delayed or had been delivered, unless carriers reported it manually.
We had no visibility into our transportation documents, especially CMRs and weight tickets.
As a result, the team spent a lot of time contacting carriers, waiting for documents, and searching for information. “It was very time-consuming,” Laurie sums up. The team couldn’t be proactive or give quick answers to customers or sales reps when they asked.
Dashdoc Rolled Out in a Few Weeks: API, Carrier Connections, and an Intuitive Interface
Looking for the right tool, Veolia chose Dashdoc for its ability to digitize operations, connect directly with carriers, and integrate with the existing ERP through an API.
The idea was to work in a more modern, connected way, and to be able to connect directly with our carriers.
Veolia went further and also adopted Dashdoc Flow to manage delivery time slots at some industrial sites, so the whole process runs on one platform.
The teams picked up the tool quickly:
It’s fairly intuitive. The training is simple and effective, and you’re up and running quickly.
Regular support, with monthly steering committees and direct contact with the Dashdoc team, makes it easy to follow the project as it develops. “You feel like you’re working with a tool that keeps evolving,” Laurie says.
“In a Few Clicks, We Get the Big Picture”: How Dashdoc Changed Daily Work for Veolia’s Teams
The benefits were immediate and concrete. One click on a load now brings up all the information and documents on a single page:
We’ve saved time because Dashdoc is so easy to use day to day. It’s easy to search and find information.
The team now has a tool built specifically for their work:
My team is happy because we were able to give them software built specifically for transportation, so it’s designed for what they do. It helps them every day.
On the carrier side, the Dashdoc connection makes communication easier:
We no longer spend our time chasing carriers for CMRs. Everything is available directly on each shipment.
What about ROI?
The return on investment is mainly qualitative. We’ve digitized our operations, improved our tracking, and we now have dashboards to monitor our volumes by carrier and our CO₂ emissions.
Above all, it changed the team’s approach:
It’s no longer the customer telling us, ‘Your truck is late.’ Now we’re the ones who can let them know the truck is going to be late and reschedule it.
Conclusion
Today, Veolia’s teams finally have a tool designed for their daily needs. Partner carriers appreciate how smoothly information flows. And Laurie Dumortier can focus on what matters most: “It lets us spend more time with our customers, understand their needs, and once again, be proactive.” Mission accomplished!
Modernize your transportation management with a TMS built for your operations. Request a demo to see how you can gain visibility, efficiency, and peace of mind.
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