As a Customer Success Manager you are responsible for guiding our SMB customers in their start with Dashdoc and for supporting all Dutch speaking customers via the helpdesk. You will
Be responsible for onboarding small & medium customers in Belgium and the Netherlands
Accompany customers in their start with Dashdoc from kick-off to go-live (max. 3 months)
Build a relationship of trust with the customer
Set-up the customer accounts
Train the customer team
Support all Dutch speaking customers
Provide support to our carriers and shippers in their use of Dashdoc (written and phone support)
Analyze customer feedback and support requests to identify bottlenecks and contribute to the improvement of the product and customer satisfaction
Accompany customers in the deployment of new features (connections to telematics systems, estimated arrival times, mileage, etc.).
Internally, you will work with all the teams at Dashdoc (sales, product, integration, marketing) to share your knowledge and support them in their activities
Support the sales team qualifying the customers profile and structure before signing, to ensure a successful deployment
Give feedback to the product team to improve the product offer
Contribute to the improvement of internal processes
You will work part-time in the office in Antwerp (The Beacon - Sint Pietersvliet 7, 2000 Antwerpen), part-time from home and visit customers from time to time. Every year, you will meet the whole company during a seminar in France!
As a professional, you
thrive from making customers happy
are hands-on and not afraid to take a customer by the hand
have good communication skills
are able to learn about our SaaS product
share our values: care, ambition, passion, speed
Driver’s license B
Language skills: Dutch & English, both written and spoken (French is a plus)
🌟 What we offer
A stimulating sector (road freight transport): the players in transport are very diverse (family businesses to large groups). They are all passionate about what they do and transmit energy and motivation to work with them!
3 offices based in Paris, Nantes & Antwerp in a multicultural environment.
A combination of working at the office, working from home and visiting customers
Health coverage: 100% provided by Dashdoc
A MacBook Pro
Dematerialised meal vouchers
And… fun moments with the team at any time of the day!
PS: as we aim high in terms of sustainability, we do not offer a company car.