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We received the testimonial of Laurent TESTAUD, who is the director of the company MAT POWER. His testimonial focuses on the role of Dashdoc in the ongoing modernization of his company, notably through the driver relations and the customer relations.
Introduction to MAT POWER
Laurent TESTAUD has been heading MAT POWER since its creation in 2006. His main responsibilities include: business development for the company, as well as seeking innovation and technology to apply within the transport sector.
MAT POWER specializes in temperature-controlled transport, express refrigerated transport, and parcel taxis. The company, with a fleet of around thirty vehicles, works with over 500 clients.
Why did Mat Power choose Dashdoc?
To stay at the cutting edge of technology
To automate the setup of deliveries
To facilitate information sharing with drivers distributed all over France
To collect delivery notes in real-time and communicate them to customers
We chose to use Dashdoc because we are constantly seeking innovation within the company in order to modernize it.
What has Dashdoc changed for Mat Power?
1) The digitization of documents and communication methods. Now, drivers can enter their assignments themselves on Dashdoc, which saves a tremendous amount of time for operations, and there is much less paper to sort.
The first advantage for us was communication with our drivers. Previously, we gave transport orders via text messages, giving them all the different information to copy onto paper delivery notes. Now, everything is sent through the Dashdoc app and the driver receives it instantly.
2) Time saved on invoicing. Before, it could take up to a whole day; now it’s done in a few hours. On top of that, eCMR has enabled us to invoice earlier because we no longer have to wait for drivers to bring back paper documents. Dashdoc has helped save 10 days on invoicing time.
3) Better relationships with clients. If they have questions, the dispatcher can provide information immediately thanks to step-by-step tracking of the delivery process. As a result, exchanges are simpler and satisfaction levels are higher.