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Vincent Logistics' Digital Transformation with Dashdoc
With over 50 years in operation, Vincent Logistics is a family-owned transport company specializing in tarpaulin transport of palletized goods and flatbed transport of machinery across the Benelux market—Belgium, the Netherlands, and Western Germany. The company employs 280 staff and operates 160 motor vehicles, offering reliable transport solutions for a diverse range of industries.
Embracing eCMR for Improved Efficiency
In early 2021, Vincent Logistics embarked on a new project with Knauf, recognizing an opportunity to improve pallet exchanges and eliminate paper-based processes. The company sought a solution that could provide real-time visibility, enhance traceability, and streamline document management. This led to the adoption of Dashdoc’s electronic consignment note (eCMR) solution.
Within just a few days, Vincent Logistics implemented Dashdoc's test environment and found the transport management software to be exceptionally efficient, with faster onboarding than competing solutions.
Key Benefits of eCMR for Vincent Logistics
Real-Time Visibility: Dashdoc enables Vincent Logistics to track pallet exchanges in real time, providing instant updates and feedback to clients—crucial for maintaining accurate and timely communication.
Digitalization of Transport Documents: The eCMR system allows for the digital management of transport documents. It simplifies the process by allowing for electronic signatures and digital photos of signed documents or damaged goods, significantly reducing paperwork and administrative tasks.
Reduced Customer Calls: The collaborative platform allows Vincent Logistics to check and confirm deliveries instantly, cutting down on customer inquiries and improving overall service efficiency.
Improving Administrative Processes
Before adopting Dashdoc, Vincent Logistics faced challenges with paper consignment notes, which were prone to being misplaced and required extensive manual handling. The team dedicated significant time to scanning and filing paper documents once they were returned by drivers. Dashdoc’s eCMR solution streamlined this process, reducing the administrative burden and improving the accuracy and speed of document management.
Significant Gains and Impact
While transitioning to eCMR posed a learning curve for some, particularly senior drivers, the company has actively promoted its advantages through driver training programs. As a result, Vincent Logistics has significantly improved the management of transport documents and enhanced operational efficiency.
Additionally, when a new client initially sent CMR paper forms by fax, Vincent Logistics introduced Dashdoc, enabling the client to send transports digitally. Within 48 hours, the client had fully adopted the system, and Vincent Logistics began handling all their shipments, showcasing the speed and ease of integration.